Privacy Policy

Information We Collect

  • Travel Preferences: Inputs like destination, budget, dates, and personal interests, used to tailor travel itineraries.
  • Usage Data: Pages you visit and features you interact with to help us improve functionality and UX.
  • Device Data: IP address, browser type, and device details for optimization and security.
  • Error Logs: Technical information to help us diagnose and resolve bugs or issues.

How We Use Your Data

  • Plan Generation: Your inputs power our AI system to create your personalized itinerary.
  • Platform Improvement: We analyze usage patterns to enhance features, fix issues, and improve speed and usability.
  • Support & Diagnostics: To troubleshoot issues, offer technical assistance, and maintain platform reliability.
  • Security Monitoring: To detect misuse, fraud, or unauthorized activity on the platform.

How We Share Data

  • AI Partners: Your travel inputs (e.g. destination, budget) are securely transmitted to our AI provider (OpenRouter/OpenAI) to generate your itinerary.
  • Operational Tools: We may use trusted third-party services (e.g., hosting, analytics) that help us run Travela.
  • Legal Compliance: We may share data if legally obligated or required to protect users, our platform, or others.
  • No Marketing Sale: We do not sell, rent, or share your personal data with advertisers or marketing platforms.

Data Retention

  • Generated Plans: Temporarily stored to improve user experience, performance, and AI learning.
  • Analytics Data: Retained for up to 12 months to identify usage trends and service needs.
  • Error Logs: Stored for 30 days to investigate bugs and protect platform security.
  • User Inputs: Processed in-session only and not stored permanently by Travela.

Your Data Rights

  • Access: You can request a summary of your data processed by Travela.
  • Correction: You can ask to correct or complete any inaccurate or incomplete information.
  • Deletion: You can request the removal of your personal data, except where legally required to retain it.
  • Export: You can request a copy of your data in a readable format.
  • Objection: You can object to specific types of data processing, such as marketing or analytics.

To exercise your rights, please contact us at privacy@travela.com

Contact Us

If you have any questions or concerns about this Privacy Policy, your data, or our practices, feel free to reach out. We take privacy seriously and aim to respond promptly.